Privacy Policy

Last Updated: January 2025

Introduction

At Veteran Funeral Plan, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide to Us

When you contact us or use our services, you may provide us with:

  • Name, email address, phone number, and mailing address
  • Veteran status and military service information
  • Information about your funeral planning preferences
  • Any other information you choose to provide in communications with us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on our site
  • Referring website addresses

How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide requested information
  • Schedule and conduct consultations
  • Assist with funeral pre-planning and VA benefits coordination
  • Improve our website and services
  • Send you information about our services (only with your consent)
  • Comply with legal obligations

How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure server infrastructure with SSL/TLS encryption
  • Limited access to personal information by authorized personnel only
  • Regular security assessments and updates
  • Secure data storage practices

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • With service providers who assist us in operating our website or conducting our business (these parties are contractually obligated to keep your information confidential)
  • When required by law or to protect our legal rights
  • With relevant parties (such as the VA or funeral service providers) to facilitate the services you have requested

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. Note that disabling cookies may limit some functionality of our website.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Opt out of marketing communications at any time
  • Withdraw consent where we rely on consent to process your information

Third-Party Links

Our website may contain links to third-party websites (such as the VA website). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date.